At Wickid Candle Company, we strive to ensure your complete satisfaction with every purchase. In the event that you receive damaged or unusable products, please contact our dedicated customer service department promptly via email at info_jsmith@wickidcandle.com. Our team will provide you with detailed instructions on how to proceed with the return process.

 

For you to be eligible for a full refund, we kindly request that you initiate the return within 30 days of your original purchase. It is essential that the product(s) being returned are in new condition, completely unused, and remain in their original packaging. Please note that burnt candles are not eligible for return. Upon receiving and inspecting the returned materials, Wickid Candle Company will issue a refund or post a credit to your credit card account.

 

Please be aware that customers are responsible for any shipping charges incurred during the return process. We highly recommend purchasing shipping insurance to ensure the safe arrival of your returned item(s) to our facility.

 

We appreciate your understanding and cooperation regarding our return and exchange policy. Should you have any further inquiries, recommendations, or concerns, please do not hesitate to contact our customer service department. We are here to assist you and enhance your Wickid Candle Company experience.